Reference

Terms That Govern Your 330k Account

These terms set out what you agree to when you access 330k — covering account registration, deposits via bKash, Nagad, or Rocket, withdrawal conditions, and how disputes are handled. Access and eligibility depend on your local law and the region you are in.

Account EligibilityPayment ConditionsWithdrawal RulesDispute ProcessJurisdiction Notice
330k Terms That Govern Your 330k Account
HOW WE OPERATE

Account Security and Data Handling

Your account data is held securely and used only for the purposes described in these terms. We do not share your registered wallet details — bKash, Nagad, or Rocket — with third parties outside of payment processing. You can request a review of the data held on your account by contacting support.

Data Retention

Account records are retained for the period required under applicable regulations in your region. You may request details of what we hold by contacting support with your registered wallet number.

Account Security

Your account is protected by OTP verification tied to your registered mobile number. Never share your OTP with anyone — 330k support will never ask for it during a support session.

Cookie Use

We use session cookies to keep your account logged in and functional cookies to remember your cashier preferences. No advertising cookies are placed without your consent.

Requesting Changes

To update your registered wallet, correct account details, or request account closure, submit a request via email support with identity confirmation. Changes take effect after verification.

CONTACT PATHS

Reach Us About These Terms

If a term is unclear or you need to raise a dispute about your account, our support team handles policy queries through the channels below. Have your registered mobile wallet number ready when you get in touch — it speeds up account verification on our end.

Live Chat Open the chat widget from your account dashboard. Available for account and payment queries; response times vary by queue but policy questions are flagged for review.
Email Support Send your query with your registered bKash, Nagad, or Rocket number in the subject line. Written responses are useful for formal disputes or terms clarification requests.
Help Centre The Help Centre covers common terms questions — account closure, withdrawal holds, and payment reference issues — with step-by-step account guidance.

Common Questions About These Terms

These are the questions we hear most often about how the terms apply to accounts in Bangladesh. If your question is not covered here, reach out via live chat or email.

These terms apply to anyone who registers an account on 330k. Access is subject to local law in your region — if the service is not permitted where you are, these terms do not authorise use.

We may update these terms and will post the revised version on this page. Continuing to use your account after an update is posted means you accept the revised terms.

Deposits where the reference number or wallet does not match the cashier entry are held for manual review. Contact support with your transaction ID and registered wallet number to resolve it.

Send a data request via email support, including your registered mobile wallet number for identity confirmation. We will respond with details of what is held on your account record.

Accounts may be suspended for inaccurate registration details, misuse of the payment system, or activity that falls outside permitted use as defined in these terms. You will be notified by email.

Raise a withdrawal dispute via email support with your transaction reference and the Rocket, bKash, or Nagad wallet number the payout was sent to. Our team reviews and responds in writing.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.